Hubbard Radio North in Bemidji is seeking a Service Desk Analyst.
#25-1298
Bemidji, Minnesota, United States
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Business Unit
HBI Corporate
Employee Classification
Full Time Regular
About Us
Hubbard Broadcasting Inc., is the parent company of several media companies including Hubbard Television, Hubbard Radio, REELZ, F&F Productions and 2060 Digital. Based in St. Paul, MN, this family-run business has been in operations for nearly 100 years.
Job Overview
This on-site role is based in office in HBI Radio North's office in Bemidji, MN and is part of Hubbard's Corporate IT department. The Level 1 Service Desk Analyst provides front-line technical support to local and remote employees, ensuring timely resolution of issues and contributing to positive employee experience. This role builds strong relationships across the organization, communicates technical information clearly, and delivers empathetic, solution-focused service that reinforces IT's role as a reliable business partner.
Job Responsibilities
- Use Hubbard's service management system to monitor and address hardware and software issues, including ticket triage, categorization, and documentation.
- Provide deployment, maintenance, and operational support to employees with PCs, peripherals, and mobile devices.
- Troubleshoot and triage support requests across enterprise and hosted software (e.g., Active Directory, Office365, Adobe Cloud, ADP), identifying root causes and escalating appropriately.
- Continuously learn and adapt to emerging technologies.
- Ensure compliance with security protocols and handle sensitive data responsibly.
- Assist in the development of online knowledge base.
- Travel up to 25% each year to deliver on-site support for Radio North offices, including locations in Bemidji, Wadena, Brainerd, and Alexandria. This includes occasional visits to transmitter sites and quarterly travel to the St. Paul Headquarters. Overnight travel may be required.
- Generally works 8:30 am -- 4:30 Mon -- Fri. May work other hours if needed.
- Performs other related duties as assigned
Qualifications
- A two- or four-year degree in an information technology-related field, combined with one to two years of relevant experience in a similar position.
- Experience with ticket management, remote desktop software, user management, Office 365, and providing support for PC hardware, peripherals, and mobile devices.
- Familiarity with ITIL practices, Apple products, as well as technical certifications are a plus.
- Effective verbal and written communications skills.
- Knowledge of basic cybersecurity, password policies, and data privacy rules.
- Proven ability to collaborate effectively as a team player and build positive working relationships.
- Strong organizational, analytical, and problem-solving skills.
- Reliable transportation, valid driver's license and clean driving history as determined by the Company.
Physical Requirements:
- Dexterity to operate machinery, office equipment, computers, and phones.
- Ability to respond to service calls over the telephone, email, in person and over video.
- Lift and carry up to 30 lbs.
- Ability to sit or stand and work at a computer screen for extended periods.
- Clear communication in English, both verbally and in writing.
- Ability to hear alarms and other audio signals.
- Average pushing, pulling.
- Safely drive vehicle to other locations.
- Critical thinking and ability to work under pressure and meet deadlines.
Additional Information
This position is subject to pre-employment criminal and driving record background checks. A criminal conviction, arrest pending adjudication, or adverse driving record information that does not relate to the requirements of the position or company policy will not, on its own, disqualify an applicant. The company will use background check information in a confidential, non-discriminatory manner consistent with applicable federal, state and local law.
Compensation and Benefits
When extending an offer, the company considers a variety of factors such as (but not limited to) the candidate's work experience, education/training & key skills as well as internal peer equity and other market and business considerations.
The hourly pay for this position is $20.19 per hour to $25.00 per hour.
For information regarding our benefits, please copy the link below and paste in your browser: https://hubbardbroadcasting.com/our-company/working-here/
EEO Statement
We are an equal opportunity employer, including disability/vets.
Diversity Statement
Hubbard Broadcasting has been committed to representing the communities we serve since our founding over 100 years ago. The same holds true today. We know the best way to accomplish this is by recruiting and retaining top talent from diverse cultures, life experiences, and world views. With dignity and respect, we value YOU and everything that makes YOU uniquely YOU.
For more details and to apply, click here.
