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Digital Client Success Manager

Hubbard Radio in Brainerd is seeking a Digital Client Success Manager.

Hubbard Radio is a full-service media company with 16 radio stations and cutting-edge digital solutions in four of northern Minnesota's most beautiful and active resort communities: Alexandria, Bemidji, Brainerd and Wadena. At Hubbard, we're looking for the best people in local media to help build dominant brands that connect consumers and advertisers to build better businesses and communities. We succeed by always doing the right thing with focus, urgency, and passion.

Job Responsibilities

  • Manage the comprehensive onboarding for all new clients to ensure customers receive a highly organized training with detailed goals, timelines, checklists and processes.
  • Act as a consultant for new clients across the enterprise leveraging 2060 Digital resources, best practices, and training tools including reporting dashboard.
  • Oversee and manage multiple Client onboardings simultaneously.
  • Build agendas, manage and lead external Client meetings including kick-offs and reporting meetings.
  • Drive product strategy with client during onboarding to ensure successful long-term partnership setting a strong foundation
  • Ensure the appropriate level of connectivity are established including Google Analytics and Tag Manager, to client platforms
  • Establish and ensure creative deadlines are met
  • Track and communicate progress updates to all stakeholders
  • Spearhead process and enhancements to meet the needs of the clients, and recommend new resources where applicable
  • Liaison with internal teams to present feedback or improvements to internal processes related to onboarding, and escalate any issues preventing successful implementations.
  • Provide quality, accurate and insightful reporting including Google Analytics and train clients to use reporting dashboards, as needed.
  • Support the organization in continuously optimizing the customer experience and pursuing successful interactions throughout the onboarding lifecycle
  • Drive the client retention process
  • Other duties as assigned including special products and filling in for others as needed.

Compensation and Benefits

When extending an offer, the company considers a variety of factors such as (but not limited to) the candidate's work experience, education/training & key skills as well as internal peer equity and other market and business considerations.

For information regarding our benefits, please copy the link below and paste in your browser:

https://hubbardbroadcasting.com/our-company/working-here/"

EEO Statement

We are an equal opportunity employer, including disability/vets.

Diversity Statement

Hubbard Broadcasting has been committed to representing the communities we serve since our founding over 100 years ago. The same holds true today. We know the best way to accomplish this is by recruiting and retaining top talent from diverse cultures, life experiences, and world views. With dignity and respect, we value YOU and everything that makes YOU uniquely YOU.

Job Overview

The Digital Client Success Manager (CSM) will oversee new accounts and engage with our newest clients to support the implementation of their digital products. The CSM facilitates the group of contributors dedicated to clients' successful onboardings and integrations, campaign and annual reporting, and additional client support as needed. The CSM Provides best-in-class support to both internal and external stakeholders, consistently exceeding expectations, and consequently driving revenue and client retention.

Qualifications

  • Strong project management and time management skills; familiarity with Monday.com or Asana is a plus
  • Experience with onboarding and guiding new customers toward realizing and repeating value with their new capabilities for a digital organization preferred
  • Exceptional interpersonal skills; you have the unique talent to talk technical details and business strategy, in the same conversation
  • Demonstrated people management and conflict resolution skills, including the ability to influence, negotiate and achieve results through others who are not direct reports or work for external organizations
  • Strong focus on customer service and ability to present ideas to both internal and external customers; essential to be comfortable being client-facing in meetings
  • Outstanding phone and video presence and professional communication skills; skilled in remaining composed when faced with difficult issues and tight deadlines.
  • Knowledge of current digital marketing trends and tactics
  • Advanced Google analytics certification and the ability to normalize analytical findings for a non-technical audience
  • Graphic design experience is a plus.
  • Must be highly creative, flexible and deadline-oriented with strong attention to detail
  • Ability to function successfully in team environment
  • Ability to work in compliance with company policies and procedures
  • Project an appropriate professional appearance and demeanor
  • Ability to work established schedule and other hours as needed

PHYSICAL REQUIREMENTS:

  • Sits, stands and walks on a regular basis.
  • Ability to communicate in English both verbally and in writing.
  • Ability to hear and see clearly.
  • Dexterity to manipulate computer keys and other office equipment
  • Requires the ability to think creatively, tactically and to articulate information in a clear and concise manner to others verbally and in writing.
  • Must be able to perform the essential functions of the job. The Company will make reasonable physical accommodations to facilitate the ability to perform essential job functions.

For more details and to apply, click here.